Well it’s no secret that we’ve been moving to Open Source, we opened sourced our web store a while back, and today we’re pleased to announce Bucky Box is available on GitHub as free and open software!
What does this mean for the Bucky Box service?
The biggest consequence of this move is we will shift our services from Software as a Service to a company that offers hosting services. Essentially the monthly price will drop and support will be charged on a per ticket basis.
What will be the new hosting plans?
Like other platforms, for example dedicated WordPress hosting, we have picked a metric that best reflects the demand on server resources. For WordPress that is usually page views and visitor sessions per month, in the case of Bucky Box, our best proxy for server utilisation is monthly deliveries. Please check our pricing page for the latest hosting prices. Plugins hosting can be added for a flat rate of $10 per month. Hosting services covers cost of server time, routine server maintenance and ongoing monitoring of servers so they run effectively and securely. Upgrades to software will be our gift to the community.
How will customer support work?
Official Bucky Box support will be charged as a paid service at $100USD per ticket. In future we may outsource this out or allow existing Bucky Box community businesses step forward to take on this service.
How will sales support work?
Many of our customers signed on to Bucky Box without personal demonstration from our team as the app is very simple to discover. We encourage you to sign up and try the system. However, should you a require direct demonstration, we offer this service at $100USD per session** which will include a live one-on-one 1hr demonstration via web cast with our team.
Where can I get access to the code?
Go over to the Bucky Box GitHub account, it’s all there.
Do you sell technical services?
Please contact us directly. Depending on our availability, we will offer developer level support, we bill at $100USD per hour** for these kinds of technical consultation services.
** Tentative pricing, this may change so please keep an eye on our pricing page.